BEGIN:VCALENDAR
VERSION:2.0
PRODID:Events Booking
BEGIN:VEVENT
UID:6adddc8058b86
SUMMARY:2487\, CODE\, Master Teacher\, Support Staff Online Training
DESCRIPTION:
 
 
 
 Format:  CODE
 
 
 Audience: Support Staff
 
 
 
 
 
 Area: School Climate
 
 
 Grade Span: PreK-12
 
 
 
 

  Location:  Online
 
 
 Sponsor: HGRESA
 
 
 
 
 Presenter: Maste
 r Teacher
 
 
 Contact hours:             
 
 
 
 
 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 When students\, parents\,
  and community members enter a district or school\, they want to feel welc
 ome\, appreciated\, and assured that their needs will be met. This positiv
 e culture begins at the front desk and extends to every member of the staf
 f.39 self-paced courses can be completed in as little as 10 to 20 minutes 
 each. The training will help non-classroom professionals:
 
 Learn the b
 est way to handle student and parent complaints.
 Provide exceptional ser
 vice to meet the needs of parents\, students\, and community members.
 Co
 mmunicate more effectively with parents and colleagues.
 
 Encourage sta
 ff members to partner together to accomplish the work of the school or dis
 trict with this program.Includes posttests at the end of each course that 
 are automatically graded as well as transcripts and course certificates th
 at teachers can access to document their training.To see the complete list
  of 39 courses as well as course objectives\, click here.The Fundamentals 
 of Exceptional Service101 The Five C’s of Exceptional Service104 Respond
 ing to Parents’ High Expectations106 Responding to Difficult Parents116 
 Exceptional Service Begins with Attitude123 How to “Wow” Parents and C
 ommunity Members130 What Exceptional Service Looks Like131 Vital Tips for 
 Managing Parent ComplaintsContributing to Your School or District’s Miss
 ion102 Understanding the Mission of Your School or District105 Delivering 
 Benefits Instead of Services107 Developing a Whole-Organization Mentality1
 25 Increasing Demand for Your School’s ServicesDoing Your Best Work108 Y
 our Work is More Important Than Your Title109 The Importance of Being Reli
 able110 Ways to Avoid Making Judgments111 Why You Should Always Show Kindn
 ess to Others112 Practicing Patience at Work113 The Practical Need for Pos
 itivity114 The Value of Developing Tolerance115 The Power of a Positive At
 titude117 Being Dedicated to Your Work118 Finding Fulfillment in Your Work
 119 Achieving Your Personal Best120 Responding Positively to Criticism121 
 Five Ways to Make Yourself Indispensable122 A Three-Step Prescription for 
 Success124 Four Criteria for Making Good Decisions at Work128 Making the B
 est Possible Impression129 Giving Yourself a Million-Dollar Image132 Tackl
 ing Negative Situations Professionally 
  
 
 
  
 
 
 
 
 
 

 
 
 
 
 
 
 
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
LOCATION:Online
DTSTART:20221003T040000Z
DTEND:20270630T040000Z
DTSTAMP:20221003T191713Z
ORGANIZER;CN=HGRESA Registration:MAILTO:eventbooking@hgresa.org
END:VEVENT
END:VCALENDAR