When students, parents, and community members enter a district or school, they want to feel welcome, appreciated, and assured that their needs will be met. This positive culture begins at the front desk and extends to every member of the staff.
39 self-paced courses can be completed in as little as 10 to 20 minutes each. The training will help non-classroom professionals:
Includes posttests at the end of each course that are automatically graded as well as transcripts and course certificates that teachers can access to document their training.
To see the complete list of 39 courses as well as course objectives, click here.
The Fundamentals of Exceptional Service
101 The Five C’s of Exceptional Service
104 Responding to Parents’ High Expectations
106 Responding to Difficult Parents
116 Exceptional Service Begins with Attitude
123 How to “Wow” Parents and Community Members
130 What Exceptional Service Looks Like
131 Vital Tips for Managing Parent Complaints
Contributing to Your School or District’s Mission
102 Understanding the Mission of Your School or District
105 Delivering Benefits Instead of Services
107 Developing a Whole-Organization Mentality
125 Increasing Demand for Your School’s Services
Doing Your Best Work
108 Your Work is More Important Than Your Title
109 The Importance of Being Reliable
110 Ways to Avoid Making Judgments
111 Why You Should Always Show Kindness to Others
112 Practicing Patience at Work
113 The Practical Need for Positivity
114 The Value of Developing Tolerance
115 The Power of a Positive Attitude
117 Being Dedicated to Your Work
118 Finding Fulfillment in Your Work
119 Achieving Your Personal Best
120 Responding Positively to Criticism
121 Five Ways to Make Yourself Indispensable
122 A Three-Step Prescription for Success
124 Four Criteria for Making Good Decisions at Work
128 Making the Best Possible Impression
129 Giving Yourself a Million-Dollar Image
132 Tackling Negative Situations Professionally
39 self-paced courses can be completed in as little as 10 to 20 minutes each. The training will help non-classroom professionals:
- Learn the best way to handle student and parent complaints.
- Provide exceptional service to meet the needs of parents, students, and community members.
- Communicate more effectively with parents and colleagues.
Includes posttests at the end of each course that are automatically graded as well as transcripts and course certificates that teachers can access to document their training.
To see the complete list of 39 courses as well as course objectives, click here.
The Fundamentals of Exceptional Service
101 The Five C’s of Exceptional Service
104 Responding to Parents’ High Expectations
106 Responding to Difficult Parents
116 Exceptional Service Begins with Attitude
123 How to “Wow” Parents and Community Members
130 What Exceptional Service Looks Like
131 Vital Tips for Managing Parent Complaints
Contributing to Your School or District’s Mission
102 Understanding the Mission of Your School or District
105 Delivering Benefits Instead of Services
107 Developing a Whole-Organization Mentality
125 Increasing Demand for Your School’s Services
Doing Your Best Work
108 Your Work is More Important Than Your Title
109 The Importance of Being Reliable
110 Ways to Avoid Making Judgments
111 Why You Should Always Show Kindness to Others
112 Practicing Patience at Work
113 The Practical Need for Positivity
114 The Value of Developing Tolerance
115 The Power of a Positive Attitude
117 Being Dedicated to Your Work
118 Finding Fulfillment in Your Work
119 Achieving Your Personal Best
120 Responding Positively to Criticism
121 Five Ways to Make Yourself Indispensable
122 A Three-Step Prescription for Success
124 Four Criteria for Making Good Decisions at Work
128 Making the Best Possible Impression
129 Giving Yourself a Million-Dollar Image
132 Tackling Negative Situations Professionally